Our service offered at Centacare Catholic Country SA, is a free and confidential service provided by qualified Financial Counsellors and Financial Capability Workers with extensive knowledge of a range of areas including budgeting, financial literacy, consumer credit law, industry hardship policies, government concessions, debt enforcement practices and bankruptcy.
We understand that everyone has concerns and challenges with money at times and we will help you to seek solutions to improve your situation.
Centacare Catholic Country SA can provide Financial Counselling to people located within Outback SA through our key locations in Coober Pedy, Port Augusta, Whyalla, Port Lincoln, Ceduna. We also provide regular outreach to Yalata, Koonibba and Oak Valley.
If you are unable to get to any of these locations please contact our staff to discuss how we may be able to provide you’re a service through alternative avenues such as Skype, phone or outreach.
Each location’s waiting times vary however it can range from 2 weeks to 12 weeks in extreme
circumstances. Upon contacting our office you can request what the current waiting time is from our administrative staff.
We provide a priority service to clients who are on the Cashless Debit Card or Income Management.
Clients are further prioritised by vulnerability and hardship however we aim to provide a service to everyone who is in need of our assistance.
A Centrelink Income Statement or Payslips (If Relevant), Identification and all of the bills you currently have.
Unfortunately we will be unable to provide you with a service. If you are concerned about what may be asked of you please feel free to contact our office and discuss it with our support staff.
If you wish to make a complaint about the service you have received you are welcome to contact the Manager Financial Wellbeing & Capability Programs – Outback SA on 08 8640 4914 to discuss the matter further or ask front office staff at your local office to take your details for her to contact you.
You may wish to explore options to address your financial hardship and we have provided a number of useful websites below to assist you.