What is Emergency Relief?

Emergency Assistance is provided to assist people who are in crisis as a result of something unexpected.

Can I Ask For Emergency Relief?

If you have experienced crisis as a result of an unexpected event then you can request an appointment at any of our sites.

What Do I Need to Bring?

A Centrelink Income Statement or Payslips (If Relevant) and Identification.

What If I Don’t Want To Bring In My Documents or Answer Questions?

Unfortunately we will be unable to provide you with a service. If you are concerned about what may be asked of you please feel free to contact our office and discuss it with our support staff.

Will I get Help?

An appointment does not guarantee that you will receive assistance. We need to assess your situation and to do so we will ask you:

  • What has happened to put you into a financial crisis;
  • What you have spent your money on since your last pay day;
  • On occasion we may also request you to provide receipts or contact details to confirm expenses or funeral details.

What Kind of Help Will I Get?

We can provide a range of assistance such as food hampers, vouchers for petrol, clothing, medical expense payments such as medications or travel and various other packs.

How Often Can I Get Help?

If you require assistance more than 2 times in a 3 month period you will be invited to see our budget counsellor who will assist you to develop a budget before being assessed for Emergency Relief.

Can I Be Declined Assistance?

Yes assistance can be declined by the ER Worker. You may feel that this is not fair or reasonable and if so you are welcome to contact the Manager Financial Counselling on 8640 4914 to discuss the matter further or ask front office staff to take your details for her to contact you.

Emergency Relief Timetable – Outback SA

How is Emergency Relief funded?

Our program is funded by the Commonwealth Department for Social Services through the Emergency Relief Program and State Government Department for Communities and Social Inclusion through the Emergency Financial Assistance Program.

Who can I contact if I have a complaint about the service?

If you wish to make a complaint about the service you have received you are welcome to contact the Manager Financial Wellbeing & Capability Programs – Outback SA on 8640 4914 to discuss the matter further or ask front office staff to take your details for her to contact you.